We understand you may have some questions
We've complied a list of answers to common questions below. Can't find the anser you're looking for? Contact Us.
If you want to know about:
Memberships
What memberships are available at Hypha?
We offer one unlimited membership. This allows you to work out once a day at a class time that suits you with our highly trained and motivated coaches. Why only one? Our programming is designed to give you the stimulus you require each day, putting you into the “Goldilocks Zone” of exercise — because moderation matters for your health.
How much does a Hypha membership cost?
Our memberships are $68 per week. There is no joining fee and no additional processing fees on top of your weekly payment. You can choose to pay weekly, fortnightly or monthly on a day that suits you. We are currently offering a select few Founding Member packages with a special rate
How do I sign up?
Currently we are offering Founding Member packages. These are available both for those athletes that have done CrossFit before and those that are brand new to the CrossFit methodology. To sign up, simply complete the form on the respective page.
Does Hypha offer any discounts?
Founding Members
We offer a foundation membership for members who join Hypha prior to its 29 July 2024 opening date (“Founding Membership”). These are available both for those athletes that have done CrossFit before and those that are brand new to the CrossFit methodology.
New to CrossFit and interested in becoming a member.
Those that have done CrossFit before and are interested in becoming a member.
Promotions
From time to time we may offer reduced Membership fees during a promotional period. If your membership entitles you to a Discounted Price as indicated in the Fees section of your Membership Agreement. After the specified Discounted Price duration has lapsed, your Fees will revert to the price that is indicated within the Fees section ongoing for the remainder of the membership, which is subject to change in accordance with the terms of that agreement.
Can Hypha change my membership agreement?
We may sometimes add to, change or remove clauses in our terms and conditions. Therefore, it's important that you stay up-to-date with our membership terms and conditions
This includes changing our services, facilities, opening hours and membership fees. Sometimes we may have to close or limit our facilities to allow for maintenance or refurbishment, however we do not necessarily reduce your membership fees while this occurs. If we suspend Hypha’s operations or services, temporarily or permanently, we will notify you and offer to pause your membership.
The most up-to-date terms and conditions apply at all times.
Can I temporarily pause my membership?
Of course! You can put your membership on hold for a minimum of two weeks at any point of your membership after any minimum term (if relevant to your membership). Full details of this process are outlined in your Membership Agreement.
Can I cancel my membership?
We would hate to lose you but The short answer, yes. Your membership can be canceled at any time following any Minimum Period requirements. Full details of our cancellation process is provided in your Membership Agreement and you can email us at admin@hypha.fit to discuss.
Ten-Trip Ticket
Can I buy Ten-Trip Ticket?
Yes! We offer a Ten-Trip Ticket. These are great for people who cannot train three or more times a week but still want to be at Hypha.
Can I share my Ten-Trip Ticket?
We're afraid not. The Ten-Trip Ticket is solely for one person. If for some reason you no longer need the ticket, you can gift it to someone else (as long as you notify us first).
Casual day passes
Can I buy casual day passes?
Yes! We offer 7-Day, 3-Day and One Class Drop-in Passes. These can be fantastic if you are in Te Whanagaui-a-tara for a holiday or work and want to fit in some training.
Gym rules
Our Gym Rules
Our Gym Rules form part of your Hypha Membership Agreement. These Gym Rules may be changed without notice. Breach of these Gym Rules may result in termination or suspension of your Membership Agreement. If your Membership Agreement is terminated as a result of your breach of these Gym Rules, you may also be prevented from rejoining Hypha in the future.
Can I bring a guest?
Yes! We offer 7-Day, 3-Day and One Class Drop-in Passes for your guests to join you in the Gym. In order to join you, these guests must be familiar with CrossFit. We may run special events from time to time where this is not a requirement.
Payments
How do I pay my membership fees?
When are my membership fees due?
Your membership fee is paid by direct debit from your nominated New Zealand bank account in advance each week, fortnight or month in accordance with how you set up your membership. The frequency of payment is dependent on your chosen membership.
We do not accept card payments for your membership fees. Your direct debit payments are deducted by our third party payment provider, GoCardless from your nominated New Zealand bank account.
For the avoidance of doubt, Hypha does not store or record any bank account details - these are held securely by our third party payment provider and are subject to their privacy policy.
Paying upfront
If you would prefer to pay for your membership up front, please contact us at admin@hypha.fit to arrange this.
Making changes to my membership payments
To activate a change to your membership contact us at admin@hypha.fit.
Querying a payment
If you need to query a payment, email us at admin@hypha.fit and we will do our best to respond within 48 hours.
Classes
What does a Hypha class look like?
Our classes are 60 minutes long. These classes are tailored strength and conditioning programming through the CrossFit methodology with a lens for longevity. We want you moving well for the rest of your life. Our coaches will be on site 15 minutes before and 15 minutes after class for you to arrive and get settled in before classes commence. Each class has a tailored warm up and cool down.
How do I book into a class?
You don’t. You’re busy and don’t need that extra admin in your life. You show up at a class time that suits you. We will be updating our timetable for our members as our membership grows.
What time are classes?
We have classes every day of the week. Check out our current schedule.
Health
What about my health?
Your promise to us that you are in good health
On the day that you complete your member registration, and each time you come into train, you promise us that:
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You are in good physical condition; and
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You know of no medical reason or other reason why you cannot or should not do active or passive exercise.
Do I need to get advice from a medical practitioner?
Our Coaches are First Aid certified but they are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risk to your health, safety or comfort. If you are unsure, we strongly encourage you to seek expert advice before starting with us or reach out to us at admin@hypha.fit and we can discuss.
If you’re not feeling well or you believe any movements in class might risk your health, you must tell us this in writing with full details. You must also tell us if your medical condition changes after you join by emailing us at admin@hypha.fit.
Medical and health rules
We require you to exercise good hygiene practices at all times. From time to time we may impose strict rules in the interests of the health and safety of all our members, including additional hand hygiene, or equipment and facilities cleansing processes.
Disabilities and adaptive athletes
Disabilities and adaptive athletes
We welcome all members and can adapt your training to suit adaptive athletes! We ask that you speak to your medical practitioner prior to working with us to make sure that we appropriately adapt your training to your needs.
Coaching
Interested in coaching at Hypha?
Hypha’s coaching team strives to create a place of inclusivity, constant learning and positivity.
We are always interested in hearing from passionate and enthusiastic Coaches. We don’t always have vacancies but you can express your interest for Coaching opportunities and internships by emailing our Director of Coaching, John Jenkins at john@hypha.fit.
Misc
How old do I have to be?
Our minimum age is 18 years old.
Parking
We have two designated car parks directly outside Hypha and an outdoor bike rack for you to lock your bike to. These are first in, first served. Across from our premise on School Road there are several parking spaces also on this basis. You can park anywhere along here except for on the yellow lines.
These car parks are all for your use whilst exercising at Hypha. You park in the Hypha carparks or near the premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents. We are not responsible for your car being towed either from Hypha nominated carparks or that of another business.
Feedback
Have a suggestion or comment to share? We would love to know how we can make your Hypha experience even better. You can email us at admin@hypha.fit or head out for a coffee with John, Freyja or Matt anytime. Your feedback is invaluable as we strive to provide you with the best journey to lifelong hauora.
Complaints Process
If you have any concerns or complaints about a service, a staff member or facility, please speak to one of our Hypha Coaches who will put you in touch with the appropriate owner. We may ask you to put your complaint in writing, you can do this by emailing admin@hypha.fit.